Service Writer/Advisor

Service Advisor – RV/Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

We provide excellent employee benefits including:

• Medical, Dental and Vision Insurance
• 401(k) Plan with Employer Match
• Life Insurance
• Paid Vacation
• Paid Holidays

About Us

Come work for Kansas City's premier RV Dealership We are a family owned company that was established in 1985. We are dedicated to a high level of customer service and strive to have the best people on our team. Trailside offers competitive pay and a generous benefits package.